Trust
Safety on BorrowLocal
Neighbour lending should feel friendly — and grounded in real checks, clear records, and common-sense rules.
Trust checks
We ask people to verify email, phone number, address, and photo ID. Listings only go live after photo ID is checked. Borrowers can pay first; we only connect them to the lister after photo ID is checked. Other users see verification badges — not your private documents or exact street address.
Messaging stays in-app
Order chat unlocks once both sides are ready to connect. Keeping coordination on BorrowLocal means you have a shared trail for handover plans — and we can review messages if there's a safety or payment dispute. You don't have to share personal numbers until you choose to.
Payments on the platform
Rentals arranged on BorrowLocal must be paid through the platform. Off-platform or cash payments aren't allowed and may void marketplace protections. Paying on-platform keeps a clear record for both sides.
Handover codes
Unique collection and return codes timestamp when an item left and when it came back. That reduces “he said / she said” about timing and helps if something goes wrong later.
Profiles & reviews
Before you book or accept a booking, check the other person's profile: member since, rental history, response rate, verification badges, and reviews from previous neighbours. Leave honest reviews after your own rentals so the next person has a clearer picture.
Your part
- Meet in a way that feels comfortable for you
- Check the item at handover and note any existing marks
- Use the codes and keep chat on the order
- Report damage within the 24-hour window after return
- Tell us via Contact if something feels unsafe or fraudulent